PURCHASING TERMS AND CONDITIONS
The following are the Terms and Conditions of Sale at Mitchell's Industrial Suppliers. These are here to protect you as a consumer, and us as the producer and supplier. You most likely clicked on this page as part of the checkout process during your order. Please make yourself aware of these conditions and ensure you understand them before clicking on the 'I agree to the terms and conditions' check box.
ORDERING WITH PAYPAL AND CREDIT/DEBIT CARDS
Mitchell's Industrial Suppliers strives to make the buying experience smooth and safe. Once your shopping cart order is confirmed, you will be taken to the PayPal checkout page on PayPal's own secure server. You will never be asked for your credit or debit card, or bank account details on this site prior to being brought to the PayPal checkout page.
We may need to email you from our staff email address (firstname.lastname@example.org) to verify payment or order information, and might require secure protocol verifications, such as address, first 4 and/or last 4 digits on your credit or debit card, and so on.
NO ONE FROM MITCHELL'S WILL EVER CALL OR EMAIL TO OBTAIN YOUR CREDIT/DEBIT CARD OR BANK ACCOUNT INFORMATION. If this action is required by us, you will be contacted with the reason why beforehand.
DELIVERY OF ANY ITEM
All delivery prices shown are correct at the time of going live on this website. Delivery prices shown are based on packaging in the form of a padded envelope, padded bag or reinforced cardboard box and courier fees.
Delivery prices may change without prior notice. The additional cost is always passed on to the customer of Mitchell's. If such a change, either by way of an increase or decrease occurs, we will strive to notify you prior to dispatch of your order. If there is a gross increase in delivery fees, then it is for this reason that we may need to contact you to obtain extra carriage fees. If there is a gross reduction, we will notify you and facilitate a refund to your credit or debit card, or give the option of a discount for use against a later purchase in the future.
Delivery times are not specific or guaranteed, but are provided as an estimation only. Items ordered in good time on one working day (by 3pm) are intended to go out on a next business day delivery.
International orders are also subject to the conditions of the country of destination, and Mitchell's cannot be responsible for delays due to lost parcels, strikes, loss of service, or any other factor once the parcel has left our offices on its route worldwide.
We ensure that all orders are packaged in a manner that will ensure their survival in transit. However, as with all items in transit, damage may occur due to negligence of the carrier, delivery company, postal service, and so on. Mitchell's does not accept any responsibility for the actions of the intermediaries while the package is in transit, and even after it has reached its destination.
If an item has been received in an unfit state that one would expect nothing but the best condition from Mitchell's, the purchaser should take all steps necessary to resolve the issue with the carrier, delivery company, postal service, etc.
STORING ORDERS & PAYMENT INFORMATION
Our invoicing and payment history system is hosted off site and in a secure location. All orders are historically archived. All payment details are stored securely (as is everyone else's) in our account on PayPal. Unless required to do so by law or under an investigation out of our control, none of this information will ever be shared. If a requirement by lawful summons to divulge this information is presented to us, and unless it is done so by court order, we may not be able to give prior notice that we have an obligation to release this information.
If for any reason you are unsatisfied with this policy, or you have a question to ask, please contact our administration here with your query and we will endeavour to answer it as best we can.